Apart from Agile improvement, another current focus of mine is measurement. My team has been charged with measuring the performance of the IT organisation to understand where we are, baseline it and help drive improvements.
I am no scientist or statistician and I know very little about metrics. So I am trying to learn. I have of late discovered some good news and some bad news :-
The good news is that anything can be measured
The bad news is that you get what you measure.
Doug Hubbard’s book is currently teaching me more about the first point, and a recent Qcon talk by Liz Keogh reinforced what I already knew about the second.
As a result of watching that talk, I am now reviewing the things I think we should be measuring and thinking about how to game it – how people will behave differently knowing that certain things are being measured.
Since the goal is improvement, not the reinforcement or introduction of negative behaviours, we need to exercise some care.